Kayako is a free customer service focused software suite deigned to streamline and enhance communication. Combine all incoming messages from all platforms into a single hub while collecting information and building customer profiles.
Creating customer care
Kayako provides a complete customer service support network by collecting and redefining all of the various communication methods into a more centralised operation. The software takes all incoming customer messages, whether from social networks or company contact forms, into a single inbox. Employees can send return messages, allocate priority or refer to a separate help page. The greatest strength of Kayako over similar customer service options is its automatic information creations which helps improve understanding. Answered questions are collected into a self-help style page where customers can solve their own queries. At the same time, the service collects information about customers, creating a unique profile useful for measuring markets and providing more detailed support during future conversations. The free subscription contains the most basic elements, while the pay monthly accounts include social interaction and greater automation.
Top of the range
Kayako is one of the better customer service software options available due to its behind the scenes time saving automated features. Providing personalised customer service becomes second nature with the service, creating instantly improved customer relations.